Privacy Policy

Effective Date: 28 November 2024

At Urban Ink Collective, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our studio, interact with us, or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details (phone number, email address), date of birth, and identification documents (if required).
• Health Information: Information about allergies, medical conditions, or skin sensitivities necessary to ensure your safety during the tattoo process.
• Payment Information: Billing address and payment method for transactions.
• Communication Details: Emails, messages, or feedback you provide to us.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services.
• To maintain accurate records for appointments, consultations, and tattoo designs.
• To process payments securely.
• To comply with legal or regulatory obligations.
• To communicate with you regarding updates, promotions, or changes to our services (with your consent).

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

• Service Providers: Third parties who assist with payment processing or business operations, under strict confidentiality agreements.
• Legal Authorities: When required by law or to protect our rights and safety.

4. Data Security

We implement robust measures to protect your personal information from unauthorized access, alteration, or disclosure. These include:

• Secure storage of physical and electronic records.
• Encrypted payment processing.
• Restricted access to your information by authorized personnel only.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for marketing communications at any time.
• Request the deletion of your personal information, subject to legal or contractual obligations.

To exercise these rights, contact us at info@urbaninkcollective.co.za

6. Cookies and Tracking Technologies

When you visit our website, we may collect data through cookies and similar technologies to improve your browsing experience. You can adjust your browser settings to manage or disable cookies.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Any updates will be posted on our website with the effective date.

8. Contact Us

For questions or concerns about your privacy or this policy, please contact us at:
Email: info@urbaninkcollective.co.za

Phone: 081 652 1745
Address: 139 Greenway Road, Greenside, Johannesburg

Your trust is important to us, and we are committed to safeguarding your privacy while providing you with the best possible experience.